FAQ
Frequently Asked Questions:
What are promotional products?
Promotional products – A gift item that is imprinted with a company's name, logo, message or event name. It is intended to help the end user company promote themselves, a theme or special event.
How do I place an order?
You must be an ASI, Sage or Impact Distributor in order to place an order with us, your association number will be required and verified. The Purchase order must be submitted via Fax, Email or Mail; Telephone orders will not be accepted.
ORDERS: minyausa@minyausa.com
ARTWORK: artwork@minyausa.com
WEB: www.minyausa.com
PHONE: 714-525-9988
FAX: 714-525-0465
What kind of artwork do you accept?
We accept clean and sharp black & white camera ready artwork. Color separation and Composite is required if the artwork contains more than 1 color.
Digital "Vector" artwork in EPS, PDF, AI Format – PC Compatible are accepted; preferably created in Adobe illustrator or Corel Draw Programs,
If artwork requires touch-up, typesetting or reconstruction then a $25.00(V) minimum charged will be incurred. Minya will inform customer before proceeding.
Please send a copy of your artwork together with your Purchase Order.
Is there a charge for Pantone color matching?
There is no charge for Pantone color match. We will print as close as we can to the specified Pantone color but we do not guarantee exact match since printed colors can appear differently due to the product's own surface color underneath. For example, items with black or dark surfaces may affect the appearance of lighter imprint colors.
Will a paper proof be sent?
We will send the Acknowledgment and the Paper Proof for your approval 24-48hr after the artwork is received; Customer must review all the information very careful and sign those documents and send them back to Minya as soon as possible; orders will remain on hold until a signed art and acknowledgment approval is received.
What is a Setup/Screen Charge?
Most promotional products require a custom plate or screen to be made in order for your products to be imprinted. These charges are calculated per color of imprint. See the Imprinting Options page for the pricing table.
What are the minimums I can order?
Minimum order quantity is the first price break quantity shown on the item's product page.
What is normal production time?
Shipping time will be determined by the method you choose and the distance it travels. All "in-hands dates" are needed during the ordering process to insure that delivery can be met.
7-10 business days for Color Imprinting.
5-7 business days for Laser Engraving.
What kind of payment do you accept?
We accept VISA and MasterCard.
If you do not find answers to your questions please feel free to contact us at: CONTACT US
More information about our company can be found here: ABOUT US